Table of contents
Why does Nextvisit AI sign me out automatically?
Nextvisit AI automatically signs you out after 10 minutes of inactivity to protect patient data and maintain HIPAA compliance.
What happens when I’m signed out?
You’ll see a popup indicating your session expired. Your current work is automatically saved, including note content, current page, and session state.
Click “Sign In” in the popup to re-authenticate without losing your progress.
What counts as an inactive session?
- The Nextvisit AI tab or window is not visible or active
- No mouse movement or keyboard activity
- Your device screen is locked or in sleep mode
- You’ve switched to other applications for an extended period
Tips for a smoother experience
Install as a Chrome app
Installing Nextvisit AI as a Chrome app provides better stability and reduces unexpected logouts. Look for the install icon in your Chrome address bar.
Check your ad blocker
Ad blockers can interfere with Nextvisit AI’s normal functions even though no ads are displayed. If you experience frequent disruptions, add Nextvisit AI to your ad blocker’s allowlist.
VPN and proxy considerations
VPNs or proxy servers may trigger our security firewall and restrict account access. If you experience connection issues after connecting to a VPN, that may be the cause.
Contact our support team if you continue experiencing unexpected logouts or authentication issues.