If something in Nextvisit looks wrong and you cannot find an answer here, open chat at help.nextvisit.ai.
Click Open support chat. The chat searches the help center first and answers when it can. When the question needs a person, it brings in a member of the team.
On help.nextvisit.ai/docs, each article ends with Was this article helpful? (Yes or No). Message us opens a conversation about that article. In chat, the same ask is Was this helpful? with Ask us about this.
These questions go to a person:
- Clinical, diagnostic, or medication questions about a specific patient.
- Legal questions, including anything about HIPAA compliance.
- Billing disputes or anything involving a charge you don’t recognize.
Log in (next to the logo) and My conversations open past threads at help.nextvisit.ai/portal. Guests receive an email link. Conversation text stays off that page until you log in. My conversations is for reading. Reply in Open support chat.
A conversation shows where it stands: Open, With the team, Waiting for a reply, Paused, or Resolved. A person who replies is named on that message. When a request is Resolved, the thread asks How did we do? (1–5). Send a message in chat to reopen it.
If chat is unavailable, email hello@nextvisit.ai.