Terms of Service

Last updated: June 24th, 2024

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the Nextvisit AI website (the "Service") operated by Nextvisit, Inc. ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. Account Registration

To utilize the Service, it is necessary to establish an account with us. By doing so, you certify that you have the legal capacity to enter into a binding agreement, whether on behalf of your organization as an authorized representative or as an individual of legal age and residing within the United States.

Additionally, you are only permitted to hold a single account with us. If you are registering on behalf of a company, each new entity should be established as a distinct "Team" within your account. Should we discover any evidence of system abuse or violation of our policies, we maintain the right to suspend or terminate your account at any time without notice.

2. Data Collection and Use

a. AI Model Training

By default, Nextvisit will use data collected and processed from your use of the Service to train our AI models. This process removes personally identifiable information (PII) and maintains compliance with the Health Insurance Portability and Accountability Act (HIPAA).

b. Data for Debugging and Troubleshooting

We also collect data for debugging and troubleshooting purposes, such as your username, email, IP address, session, and browser information. Page content is collected for debugging, but personally identifiable information (PII) is masked.

c. Marketing Opt-Out

We may use your data for marketing purposes; however, data will not be sold to third parties. You can opt-out of marketing on your profile page or by sending an email to optout@nextvisitai.com.

d. Third-Party Providers

We share, and/or process data with the following third-party providers for essential non-marketing purposes (not all disclosed due to non-disclosure agreements and/or proprietary technology).

3. AI Generated Content

As a user of our transcription services, you acknowledge that any content generated by our AI technology is solely for your convenience, and Nextvisit, Inc. cannot be held liable for any inaccuracies, errors or omissions. You are responsible for thoroughly reviewing the generated content before using it for any purpose, including legal, business, or personal use.

We reserve the right to modify, suspend, or terminate our transcription services at any time, with or without notice. We also retain the right to refuse or cancel the service to anyone at any time, for any reason.

4. Audio Recording Feature

If you utilize the audio recording feature, it is your responsibility to inform patients or any recorded party that they are being recorded. Recording/audio laws vary by region, so please check with your local laws, regulations, and/or legal counsel for proper compliance.

5. Support

Priority Support is reserved for our valued paid users, who will receive expedited assistance for up to 60 days from the date of their last wallet reload, or if their wallet balance exceeds $100. Standard Support is available to all users, ensuring that inquiries are addressed in a timely and professional manner for all our users.

6. Data Loss

We take extensive measures to ensure the safety and security of our clients' data through comprehensive backup and disaster recovery procedures. However, we cannot guarantee that data loss or corruption will never occur. We strongly advise clients to regularly back up their own data and implement suitable security measures. Nextvisit, Inc. cannot be held responsible for any data loss or corruption due to circumstances beyond our control, such as natural disasters, cyber-attacks, or hardware failures.

7. Misuse and Account Termination

Misuse of the system for malicious purposes or not using it for its intended purpose will result in a ban. Nextvisit, Inc. reserves the right to terminate an account at any time for any reason, without prior notice.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

9. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.

10. Indemnification

By using our services, you agree to indemnify, defend, and hold harmless Nextvisit, Inc., its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Service using your account.

11. Contact Us

If you have any questions about these Terms, please contact us at hello@nextvisit.ai or by phone at +1 (631) 545-0010.