---
title: Getting more help | Nextvisit
description: What to do when something looks wrong and this help center does not cover it.
url: "https://nextvisit.ai/help/getting-more-help"
type: static
generatedAt: "2026-09-04T06:55:45.538Z"
---

Getting started
# Getting more help

What to do when something looks wrong and this help center does not cover it.
        Published August 29, 2026  ·  Updated August 30, 2026
If something in Nextvisit looks wrong and you cannot find an answer here, open chat at [help.nextvisit.ai](https://help.nextvisit.ai/docs).

Click **Open support chat**. The chat searches the help center first and answers when it can. When the question needs a person, it brings in a member of the team.

On [help.nextvisit.ai/docs](https://help.nextvisit.ai/docs), each article ends with **Was this article helpful?** (Yes or No). **Message us** opens a conversation about that article. In chat, the same ask is **Was this helpful?** with **Ask us about this**.

These questions go to a person:

 - Clinical, diagnostic, or medication questions about a specific patient.
 - Legal questions, including anything about HIPAA compliance.
 - Billing disputes or anything involving a charge you don’t recognize.

**Log in** (next to the logo) and **My conversations** open past threads at [help.nextvisit.ai/portal](https://help.nextvisit.ai/portal). Guests receive an email link. Conversation text stays off that page until you log in. **My conversations** is for reading. Reply in **Open support chat**.

A conversation shows where it stands: **Open**, **With the team**, **Waiting for a reply**, **Paused**, or **Resolved**. A person who replies is named on that message. When a request is **Resolved**, the thread asks **How did we do?** (1–5). Send a message in chat to reopen it.

If chat is unavailable, email [hello@nextvisit.ai](mailto:hello@nextvisit.ai).
                Did this help?
## If something is still not working, the team is one email away.

Email hello@nextvisit.ai with the encounter ID, your workspace, and what you were trying to do. Real responses in hours, not days.
  [Email support](mailto:hello@nextvisit.ai) [Book a 15-min demo](mailto:hello@nextvisit.ai)     Live in 2 weeks or less   BAA signed by default